Team Working and Collaboration In The NHS

A lot is written about the importance of team working.  What is clear that while team work is important in most organisations, it is absolutely vital in the NHS.   Sadly there is often a huge variation in the levels of team work and collaboration.  Some do it extremely well.  Others get it right in […]

Continue reading

Improving Patient Experience In The NHS

Patient experience is something that is talked about a lot in the NHS.  I think that most would say that the quality of clinical care that they receive is very good or excellent in the vast majority of cases.   But what about the overall patient experience?  I guess that a good patient experience will […]

Continue reading

How Do You Deal With Conflict In Your Organisation?

In life and in organisations conflict is going to arise.  While it might seem appealing to try and stop conflict, the reality is that it is going to show up from time to time.   When it comes up in your organisation how does it tend to be dealt with.  A good framework for exploring […]

Continue reading

Changing Attitudes To Staff In The NHS

A few months ago Andrew Hine KPMG’s head of healthcare wrote an article in the magazine Professional Manager.  The core of the article was the importance of changing the way staff are treated.  Specifically moving from a traditional view of treating people as an expense rather than an asset. So how might that be achieved […]

Continue reading

Writing Goals That You Can Measure

As a leader you are ultimately measured on the results that you achieve.  If you are to achieve results you have to know what you are trying to achieve.  Those who are part of your team also need that clarity on what they are required to deliver.   Sometimes goals are crystal clear.  At other […]

Continue reading

What Is Leadership?

Leadership is something that is talked about a lot.  Yet at the same time there are huge differences of opinion in what leadership is.  In fact a Google search on this term will reveal around 1,110,000,000 results.   One of the great things I heard from someone I use to work with is that leadership […]

Continue reading

7 Qualities Of Good NHS Leaders

The NHS is a massive and complex organisation with many leaders.  Having worked in the service for 15 years before setting up in  business I came across some great leaders.  So what were the 7 best qualities of those leaders? Quality 1:  Right Focus In the NHS there is always a lot of talk about […]

Continue reading

How To Communicate Effectively In Writing As a Leader

There are many different types of written communication that you might produce.  These include: E-mails. Letters. Reports to a board or senior management meeting. A business plan. A briefing to a group or groups of stakeholders. A press release. A meeting note. Website content…… ……The possibilities are endless.  No matter what you are writing, there […]

Continue reading

30 Thoughts On Leadership

In any organisation in any sector being a leader is demanding and the NHS is no exception.  There are many stakeholders with different interests and motivations.  Yet in my experience there are some common themes that contribute to the success you achieve.   Here is my top 30 and would love to hear your thoughts […]

Continue reading

4 Leadership Lessons For The NHS From Keogh Review

The Keogh review published last month highlighted issues in 14 Trusts that had higher than expected mortality.  While the review may well have focused on certain trusts, there were many leadership lessons too.   Lesson 1: Resources Need To Be Used Appropriately   One of the issues highlighted in the review was that the performance […]

Continue reading
1 40 41 42 43 44 48
>