Communicating Complex Issues With The Audience In Mind

Watching the TV while in the gym this morning a story came up revealing that Cumbria was identified as the area with most obesity in the UK at present.  The story in itself was of general interest, but what I was watching was how the experts being interviewed communicated.   One of the things that […]

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Talking About the Problems Or Discussing Solutions

Being a leader or manager in any organisation is tough.  In the NHS and in healthcare generally it can sometimes be even tougher.  The sheer size and scale, not to mention the complexity of the organisations and media interest makes it even tougher.   Looking at a lot of what is written about the NHS […]

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Why NHS Leaders Need To Get Off The Hamster Wheel

Leading in the NHS is definitely challenging.  I know from first hand experience just how tough it can.  There are lots of issues to tackle, huge expectations internally and externally and of course things go wrong from time to time.   Sometimes it can feel that you are a like the hamster on the wheel […]

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Are Egos Getting In The Way Of Results?

Ask most leaders and managers if they achieve more when people pull together and chances are the vast majority will agree that is the case.  Look for example how everyone comes together in an organisation when there is something like a major incident.  When I found myself in role of the Executive Director in the […]

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What Are Your Organisational Priorities For 2014?

Few would disagree that 2013 has been a tough year for the NHS.  By the nature of the work and demands on the service this is unlikely to change in the foreseeable future.  The overall fragile nature of the economy means that making the best use of resources while delivering quality services will need focus. […]

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How To Boost Organisational Performance

Every NHS and healthcare organisation wants to do the very best it can and deliver the level of performance that it can be proud of.  At the same time there are often significant variations between organisations.   So how can leadership teams in the NHS boost performance and deliver the kind of results that they […]

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Taking Stock Of 2013

As you approach the end of the calendar year like most leaders you are probably setting aside some time to stop and take stock of what has been achieved during this year.   Chances are you set some bold intentions at the start of this year.  Looking back I am sure that you will have […]

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Keeping People Motivated In The NHS

The NHS is a major employer with staff from a whole host of professional disciplines.  Like all organisations going through challenging times it can sometimes be difficult to keep people motivated.   Sometimes people point to the inability to pay more as a reason why people are not motivated.  In the case of the NHS […]

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Patient Experience Based On Recent GP Visit

Patient experience is widely spoken about in the NHS.  I think we would all agree that there are many positives and at the same time there are always points to learn and improve.  So in this blog post I share my experiences of a recent visit to the GP.   So let’s start with the […]

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