Learning From Failings When Making Change

Unless you and your team are living in some sort of bubble or not doing anything, you are going to experience some failings and setbacks along the way when trying to deliver change.  Some will try to do everything possible to avoid failing and the reality is you can never protect yourself or your team 100%.change


Mistakes will be made and are made every minute of every day.  How you and your team respond to those failings or setbacks is what matters.  It is easy to fall into the trap of getting negative and even looking for someone to blame.


An alternative is to use failings or setbacks as an opportunity to learn.  Just like reviewing successes you can simply use a series of questions to determine some of the reasons why things did not turn out as you hoped.  Those questions might include:


What did we hope to achieve?


What actually happened?


What do we think went wrong?


What are the key learning points?


What would we do differently faced with a similar situation in the future?


The purpose of this reflection is not to eliminate the possibility of ever making a mistake again.  What you are really looking to do is to avoid making the same mistakes over and over again.


Of course you need to create the safety to have that honest and open debate which some teams and organisations are better at doing than others.  It takes a certain level of maturity and professionalism.  At the same time it needs to be driven by a desire to doing even better.  If you can achieve this you are a long way towards taking your team to even greater levels of performance.

Goals and Achievements work in partnership with public sector and not for profit organisations on change, improvement and making the best use of resources.