Every leader and manager wants to have a team that is delivering good performance.
Trouble is by definition the word good is interpreted differently by different people. What one person sees as good may well be excellence in the eyes of others.
As a leader or manager, saying you want good performance is not enough. It’s important to define what constitutes good performance. It’s also vital that you are able to state why it matters that you deliver to that performance level.
Looking at high performing organisations and benchmarking against them is an excellent way of assessing performance levels. Just be careful to choose your benchmarks wisely.
Duncan Brodie of Goals and Achievements helps accountants and doctors to become successful leaders and managers.